What will happen to your professional affairs if you suddenly die?
True customer service and support requires preparing for such possibility. Getting your affairs in order can also be helpful for basic recordkeeping and file management.
As a long-time freelancer, I’ve always worried about what would happen, and how my clients would get notified if something happened to me, or worse. Then, a few years ago, a close professional colleague died suddenly. It was disastrous for his loved ones, and bad for his customers and clients as well. We miss him sorely.